It's really a no-brainer but we need you to accept our terms and policies when browsing our website.
We've done our very best to build the site but we can't guarantee that your use will be uninterrupted, timely, secure or error-free. We would have loved to hire someone that does this for a living but that's for another life and another kind of budget.
Online security shouldn't be taken lightly so we've encrypted the entire site. However the site and your information may be transferred between development and production servers unencrypted. But don't worry it's not the case for credit cards as we wouldn't dare to deal directly with that kind of information. Stripe handles that for us.
Good behaviour makes the world a better place so we reserve the right to edit or remove user generated content that we determine to be inappropriate, including comments and posts made by you.
For obvious reasons we need you to provide current, complete and accurate purchase and account information for all purchases made at our site and/or when commenting or posting content on the site.
We gotta reserve the right to refuse an order you place with us - also if it is due to an error on our side, like missing a digit in the price or similar. In such a case your payment will of course be refunded.
It's not cool to use our products for any illegal or unauthorized purpose so you agree to indemnify, defend and hold us harmless if anyone makes any claims or demands to you due to such misconduct.
Our terms is governed by the laws of Denmark and you can review the most current version of our terms at any time at this page.
We ship orders several times a week except when on vacation (July and Christmas). Delivery time is usually 1-7 working days depending on where in the world you live.
If you (against all odds) regret a purchase, the product(s) must be delivered to the following address within 14 days after your purchase (we don't accept shipments sent to us by Cash on Delivery):
When buying vinyl, CDs and other sealed products the right of withdrawal is not valid if the seal is broken. The product(s) must always be returned in proper packaging. We will refund your payment after we have received the returned product(s) and confirmed that the returned item(s) meet the standards of our return policy. Only the cost of the product(s) can be refunded by Tambourhinoceros. Shipping costs (to your address) are not refunded by Tambourhinoceros.
If a product is damaged in delivery, you need to contact us by email. Please provide pictures of the packaging (if the damage is visible on the packaging) and the damaged product itself. When using an uninsured shipping service, small bends in a vinyl album cover, which has not damaged the vinyl, are not considered damages since we're not in control of how wreckless mailmen sometimes handle their post. But fear not, fully insured shipping can be purchased at checkout.
We collect Personally Identifiable Information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
We may use the information we collect from you in the following ways:
- To personalize your experience.
- To improve our website.
- To administer a contest, promotion, survey or other site feature.
- To contact you.
We agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify messages as advertisements in some reasonable way.
- Include the physical address of our business.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
We do not sell or trade your Personally Identifiable Information to outside parties. However, transfer of your Personally Identifiable Information may be required by our hosting partners and other parties who assist us in operating our website and/or in marketing our products.
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
We use regular Malware Scanning.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile data about site traffic and interactions. We may also use trusted third-party services that track this information on our behalf.
You can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features may be disabled.