Terms & Conditions | Page | TAMBOURHINOCEROS

Welcome! You've arrived at this page because you've clicked a 'terms & conditions'-link somewhere on our website, or on a website we've built for one of our artists. Either way, we're happy you've made it here and will do our best to describe how our sites deal with things like your data and shopping experience.

We’ve done our very best to build the site but we can’t guarantee that your use will be error-free. We would have loved to hire someone that does this for a living but that’s for another life and another kind of budget.

Online security shouldn’t be taken lightly so we encrypt our sites. However the site and your information may be transferred between development and production servers unencrypted. But don’t worry it’s not the case for credit card data as we wouldn’t dare to deal directly with that kind of information.

Good behaviour makes the world a better place so we reserve the right to edit or remove user generated content that we determine to be inappropriate, including comments and posts made by you.

For obvious reasons we need you to provide current, complete and accurate purchase and account information for all purchases made at our site and/or when commenting or posting content on the site.

We gotta reserve the right to refuse an order you place with us - also if it is due to an error on our side, like missing a digit in the price or similar. In such a case your payment will of course be refunded.

It’s not cool to use our products for any illegal or unauthorized purpose so you agree to indemnify, defend and hold us harmless if anyone makes any claims or demands to you due to such misconduct.

Our terms is governed by the laws of Denmark and you can review the most current version of our terms at any time at this page.

Payment Policy

We use Stripe as our payment provider. They're top notch and even help us donate 1% of transactions to carbon removal which you can read more about here.

We capture payments immediately when orders are placed. That's becuase we often have pre-order campaigns running for much longer than the standard 7-30 days payment providers typically payment reservations to run for.

Return Policy

If you (against all odds) regret a purchase, you have 14 days of right of withdrawal from the day you receive your order. It’s is only valid if the purchase is returned the same condition as they were delivered, ie. unused and with unbroken seals. We will refund your payment minus shipping costs when we have received the returned product(s) and confirmed that the returned item(s) meet these standards. You can also cancel the order by refusing to accept it's delivery.

If you regret your purchase ship the product(s) to us at Tambourhinoceros, Valbygårdsvej 33, kl. 4, 2500 Valby, Denmark. We don’t accept shipments sent to us by Cash on Delivery.

Privacy Policy

We collect Personally Identifiable Information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

We may use the information we collect from you in the following ways:

  • To personalize your experience.

  • To improve our website.

  • To administer a contest, promotion, survey or other site feature.

  • To contact you.

We agree to the following:

  • Not use false or misleading subjects or email addresses.    

  • Identify messages as advertisements in some reasonable way.

  • Include the physical address of our business.

  • Monitor third-party email marketing services for compliance, if one is used.

  • Honor opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by using the link at the bottom of each email.    

We do not sell or trade your Personally Identifiable Information to outside parties. However, transfer of your Personally Identifiable Information may be required by our hosting partners and other parties who assist us in operating our website and/or in marketing our products.

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

We use regular Malware Scanning.

Cookie Policy

We use 'cookies' which are small files that the site transfers to your computer's hard drive through your web browser if you allow that enables the site to recognize you and capture and remember information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide a better experience and develop new useful features. We use cookies to:

  • Understand and save user's preferences for future visits.

  • Keep track of advertisements.

  • Compile data about site traffic and interactions. We may also use trusted third-party services that track this information on our behalf.    

You can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features may be disabled.